Shipping Costs & Times
Some shipping methods offered are "traceable" and, therefore, can be constantly followed during the various stages of the shipment. However, this service is not available for all orders. You will have the possibility to choose the shipping method for your package directly on the purchase page.
Orders placed usually come as soon as the material is produced in the company. Shipments within the EU can take over 7 working days. Shipments to non-EU countries can take over 2 weeks.
Orders that are shipped with a Tracking number tend to arrive faster. As soon as the package is delivered to the courier you will receive a Tracking number that will provide you with details on the delivery situation.
1. The main objective is to ensure that the order reaches its destination as soon as possible. However, it is the customers and / or recipients who assume responsibility, at the time of purchase, for the products received and the delivery details provided (always check that they are correct).
2. It is not possible to assume any responsibility for any losses incurred by the customer or the recipient, in terms of non-refundable transport costs and / or additional costs for the delivery of the goods or for the replacement of this.
3. In the event that you receive an incorrect or damaged item, please contact us by phone or email within three days from the date of receipt of the order, preferably with a photograph of the package and its contents.
Please do not return products without first contacting us and receiving an RMA number.
Refunds are possible by the shipper, if with insured shipping. Departure shipping costs and import duty are non-refundable. The same goes for the costs incurred for the return and for the insurance of the item, unless otherwise agreed.
As already stated in "Terms & Conditions" the responsibility is borne by the customer / recipient once the order is shipped.